🌐 ZENOVA – TERMS & CONDITIONS

Last updated: (Nov/15/2025)

Welcome to Zenova. By placing a reservation, purchasing a Zenova product, or using our website (www.WeAreZenova.com), you agree to the following Terms & Conditions. Please read them carefully.

1. General Overview

Zenova creates modular lifestyle spaces designed for personal use such as fitness, meditation, creative work, hobbies, and storage. Zenova units are not classified as permanent buildings or living structures. All purchases, reservations, and interactions with Zenova are governed by these Terms & Conditions.

2. Reservation Deposit

A $100 reservation deposit is required to secure Founder Pricing and your position in the production queue.

The $100 deposit is non-refundable, but is fully credited toward your final purchase price.

A reservation does not guarantee delivery timelines until your order enters production.

3. Payment Schedule

A. Reservation Deposit

$100 non-refundable deposit (applied to final price).

B. Production Payment (50% Down)

Once your reservation is ready to be moved into processing:

You will receive a payment request for 50% of the unit price.

This payment moves your order into active production.

The 50% production payment is non-refundable once production begins.

C. Final Payment

The remaining balance is due before shipping your Zenova unit.

Orders will not ship until all payments have been completed.

4. Pricing & Founder Program

Founder Pricing is limited to 50 customers. After the Founder Stage closes, all units revert to standard retail pricing.
Zenova reserves the right to adjust pricing for new orders at any time.

5. Cancellations

Before Production Begins:

You may cancel at any time before production begins.

The $100 reservation deposit is non-refundable.

After Production Begins:

Once your 50% production payment has been made, this amount becomes non-refundable, as components and materials are allocated to your order.

6. Returns & Refunds

Zenova units are custom-produced. For this reason:

A. Return Eligibility

Customers may return their Zenova unit only after receiving it, subject to the following conditions:

B. Return Requirements

Customer is responsible for all return shipping costs, including packaging and freight.

A 50% restocking & production fee is deducted from the purchase price.

Units must be returned in good, undamaged condition.

Any missing or damaged parts (panels, frame, windows, hardware) will be deducted from the refundable portion.

C. Damage During Return

Zenova is not responsible for units damaged during return shipping.
Customers are encouraged to insure their shipment.

7. Warranty

Included Warranty

Zenova includes a 6-month limited warranty covering:

aluminum frame defects

structural panel defects

manufacturing defects

hardware issues

Warranty Does NOT Cover:

misuse

improper assembly

weather damage

accidents

cosmetic blemishes

unauthorized modifications

Extended Warranty Plan

Customers may purchase an extended protection plan for $199 per month, which includes part replacement during active coverage.

Extended warranty terms will be provided separately at checkout.

8. Shipping & Delivery

Shipping timelines vary based on production capacity and demand.

Founder Stage customers receive priority processing.

Final payment must be completed before shipping.

Zenova is not responsible for shipping delays once the carrier has taken possession of the shipment.

Customer must inspect the shipment at delivery and report any shipping damage within 48 hours.

9. Assembly & Installation

Zenova is designed for customer assembly.

No contractor is required.

Zenova is not liable for assembly errors, personal injury during assembly, or damage caused by incorrect installation.

10. Use of the Product

Zenova units are intended for:

fitness

yoga

meditation

creative work

storage

hobbies

personal wellness

non-habitable use

Zenova units are not designed or sold as living structures or sleep-in buildings. Customers are solely responsible for local compliance regarding usage.

11. Modifications

Any modifications, alterations, or drilling into the structure may void the warranty.
Zenova is not liable for damage caused by customer modifications.

12. Limitation of Liability

To the maximum extent allowed by law:

Zenova is not responsible for property damage, personal injury, or loss resulting from improper use or assembly.

Zenova’s liability shall never exceed the amount paid by the customer for the product.

13. Privacy Policy

Zenova collects basic customer information to fulfill orders.
We do not sell or share data with third parties except for shipping partners and payment processors.

14. Changes to Terms

Zenova may update these Terms & Conditions at any time. The latest version will always be published on our website.

15. Customer Support

For questions, support, or warranty claims:
Email: [email protected]
(You can replace with your preferred email)