🚚 ZENOVA & VANOVA – SHIPPING POLICY

Last updated: (Nov/15/2025)

Zenova modular lifestyle spaces and Vanova modular camper boxes ship via freight delivery due to their size, weight, and packaging requirements. This Shipping Policy outlines timelines, responsibilities, and important delivery requirements for all Zenova and Vanova products.

1. Order Processing Time

Once your order enters production and your final payment is completed, we begin preparing your shipment.

Processing includes:

Final inspection

Labeling

Pallet packaging

Scheduling with the freight carrier

Processing typically requires 7–14 business days, depending on order volume.

2. Shipping Method

All Zenova and Vanova units ship via LTL Freight, using carriers such as:

FedEx Freight

UPS Freight

Old Dominion

XPO Logistics

ABF

Local or regional LTL carriers

Shipments arrive on a large pallet and are delivered curbside.

3. Delivery Time

Delivery time depends on destination:

West Coast: 3–7 business days

Central / Mountain: 5–10 business days

East Coast: 7–14 business days

Freight delays outside of Zenova/Vanova’s control may occur.

4. Delivery Appointment

Most carriers will:

Call before arrival

Schedule a delivery window

Require a signature

Customers must be available to receive the shipment.

5. Delivery Requirements

Zenova & Vanova shipments are large and delivered via commercial freight.

Customer must ensure:

Driveway or drop-off area is accessible

Someone is present to receive the pallet

There is space for the pallet to be placed

Liftgate access is available (if required)

If the area is inaccessible, carriers may charge:

Re-delivery fees

Liftgate fees

Storage fees

Address correction fees

These costs are customer responsibility.

6. Inspecting Your Shipment at Delivery (Mandatory)

This step is crucial for freight insurance coverage.

When your shipment arrives:

Inspect the pallet before signing

Look for dents, tears, punctures, crushed corners, or water exposure

Take clear photos of any damage

Write “DAMAGED” on the delivery receipt

Accept the package — but do NOT sign clean if damage is visible

Email all photos to us within 48 hours

If damage is NOT documented on the delivery receipt, the carrier may deny the claim.

7. Reporting Damage

All shipping damage must be reported within:

⏳ 48 hours of delivery

Include:

Order number

Photos of pallet and all damaged components

Photo of the shipping label

Description of the damage

Photo of the delivery receipt marked “DAMAGED”

Claims submitted after 48 hours may not qualify for coverage.

8. Shipping Fees

Shipping costs depend on:

Distance

Pallet size

Unit type (Zenova vs Vanova)

Freight zone

Access requirements

Shipping is calculated at checkout or during production.

9. Incorrect Address or Delivery Complications

If the shipping address provided is incorrect:

Re-routing

Re-delivery

Return-to-sender fees

…are the customer’s responsibility.

If a carrier cannot deliver due to access issues, additional charges may apply.

10. Shipping Territory

Zenova and Vanova currently ship within the United States only.

International shipping may be added in the future.

11. Contact Us

For all shipping questions or delivery support:
📧 [email protected]