Vanova & Zenova Refund Policy
🌐 ZENOVA – REFUND POLICY
Last updated: (Nov/15/2025)
Thank you for choosing Zenova. Our products are custom-produced modular lifestyle spaces, and we take great care to ensure every unit is crafted to your specifications.
To keep our production fair, transparent, and efficient, the following Refund Policy applies to all reservations and purchases.
1. Reservation Deposit – Non-Refundable
The $100 reservation deposit is non-refundable.
This deposit is used to:
Secure your Founder Price
Lock your position in the production queue
Allocate early production planning
Reserve your materials and components
Your $100 deposit is fully credited toward the total purchase price. Refunded only if we cannot build or deliver your unit.
For full deposit — fully applied to your purchase. Refunded only if we cannot build or deliver your unit.
2. 50% Production Payment – Non-Refundable Once Production Begins
Once your order enters processing, you will be required to pay 50% of the product price.
This payment:
Confirms your order
Triggers material allocation
Moves your unit into active production
This 50% payment becomes non-refundable once production has started, as materials, panels, and framing components are made specifically for your unit.
3. Final Payment – Due Before Shipping
The remaining balance is due before your Zenova unit is shipped.
Once the final payment is made and shipping is initiated, the order becomes final and is no longer eligible for cancellation.
4. Order Cancellations
Before Production Begins:
You may cancel anytime before the 50% production payment is made.
Your $100 reservation deposit is non-refundable, but you will not owe additional charges.
After Production Begins:
Once you have paid the 50% production payment, and production has started:
The 50% payment is non-refundable
The $100 deposit is non-refundable
You may still cancel, but no payments made up to that point will be returned.
5. Returns After Delivery
Because Zenova units are custom-built, returns are accepted only under the following conditions:
A. Return Eligibility
Returned units must be:
Unused
Undamaged
Complete with all panels, frame pieces, hardware, and accessories
B. Return Shipping
Customer is responsible for:
All return shipping costs
Proper packaging
Freight carrier arrangements
Insurance for the shipment (highly recommended)
Zenova does not cover return shipping under any circumstance.
C. Restocking Fee
A 50% restocking & production fee will be deducted from the product price.
This fee covers:
Production costs
Material allocation
Labor preparation
Custom component fabrication
D. Damage Fees
If any part is damaged, missing, or altered, the cost of the part will be deducted from the refundable portion.
This includes:
Panels
Window units
Frame pieces
Connectors
Hardware
Any structural components
Zenova reserves the right to assess and determine damage costs upon inspection.
6. Non-Returnable Items
The following items cannot be returned:
Units showing signs of assembly or attempted assembly
Modified or altered components
Personalized or custom-ordered configurations
Extended warranties (after activation)
7. Refund Processing Time
If a return is approved and processed:
Refunds are typically issued within 14–21 business days
Refunds are issued to the original payment method
Shipping and damage fees will be deducted before the refund is released
8. Damaged or Missing Shipments
Customers must inspect all shipments upon delivery.
Any damages must be reported within 48 hours with photos to qualify for a damage claim.
Damage caused during return shipping is the customer's responsibility.
9. Chargebacks & Disputes
Filing a chargeback for non-refundable portions of the order violates this policy.
Zenova will provide full documentation to the payment provider to dispute chargebacks related to:
Non-refundable deposits
Production-phase payments
Custom production materials
Refunds reduced by damage fees
10. Questions or Support
Our support team is here to help.
Email: [email protected]
(Replace with your preferred contact email.)
Vanova Return Policy
🚐 VANOVA – RETURN POLICY
Last updated: (Nov/15/2025)
Thank you for choosing Vanova. Our modular camper boxes are custom-produced for each customer. To ensure fairness, clarity, and consistent production standards, the following Return Policy applies to all Vanova reservations and purchases.
1. Reservation Deposit – Non-Refundable
The $100 reservation deposit is non-refundable.
This deposit:
Secures your Founder Price
Locks your place in the Vanova production queue
Allows us to begin early planning and material allocation
Your $100 deposit is fully credited toward the total purchase price.
2. 50% Production Payment – Non-Refundable Once Production Begins
When your Vanova order is ready to enter production, you will receive an invoice for 50% of the unit price.
Once paid, this amount:
Confirms your order
Triggers material allocation (wood, composite, hardware, rails, hinges, etc.)
Schedules your unit for active production
This 50% payment becomes non-refundable once production begins.
Vanova units are custom built, cut, and assembled specifically for your order.
3. Final Payment – Due Before Shipping
Your remaining balance is due before your Vanova unit is shipped.
Once final payment has been made and freight shipping is initiated, the order becomes final and cannot be canceled.
4. Order Cancellations
Before Production Begins:
You may cancel your order at any time before paying the 50% production payment.
Your $100 deposit remains non-refundable.
No other payment is due.
After Production Begins:
Once production starts:
The $100 deposit is non-refundable
The 50% production payment is non-refundable
You may still cancel, but no payments up to that point will be returned
No cancellations are allowed after final payment.
5. Returns After Delivery
Vanova units are custom-built, but we accept returns under the following strict conditions:
A. Return Eligibility
To qualify, the Vanova unit must be:
Unused
Undamaged
Free of scratches, dents, cracks, or travel marks
Complete with all drawers, hardware, bolts, hinges, brackets, and interior components
Not installed into the van
Not exposed to water, moisture, or chemicals
B. Return Shipping
Customer is responsible for:
All return shipping costs
Proper palletizing and packaging
Structural protection for drawers and internal components
Freight carrier booking
Shipping insurance (highly recommended)
Vanova does not cover or reimburse return shipping.
C. Restocking Fee
A 50% restocking & production fee applies to all returned Vanova units.
This fee covers:
Material cutting
Component preparation
Fixture and hardware allocation
Production labor
Quality control hours
Custom assembly time
D. Damage Fees
If any component is damaged or missing, its replacement cost will be deducted from the refundable portion.
This includes:
Drawers
Drawer slides
Hinges
Cabinet surfaces
Composite paneling
Interior structure
Connectors or brackets
Hardware sets
Face plates
Vanova reserves the right to assess damage costs upon inspection.
6. Non-Returnable Items
The following items cannot be returned or refunded:
Units that show signs of installation or attempted installation
Units that have been used inside a vehicle
Units damaged from travel, vibration, or unsecured movement
Modified, drilled, cut, or altered boxes
Custom configurations or special-order components
Activated extended warranties
7. Refund Processing Time
If your return is approved:
Refunds are issued within 14–21 business days
Refunds go back to your original form of payment
The 50% restocking fee and any damage or missing parts fees will be deducted
8. Damaged or Missing Shipments
Upon delivery, customers must:
Inspect the pallet before signing
Note any visible damage on the delivery receipt
Take photos of all damage
Email photos within 48 hours to qualify for a freight claim
Damage occurring during return shipping is the customer’s responsibility.
9. Chargebacks & Payment Disputes
Chargebacks filed for non-refundable portions of the order violate this policy.
Vanova will provide documentation to the payment processor to dispute chargebacks related to:
Non-refundable $100 deposits
Non-refundable production payments
Custom production costs
Freight or shipping charges
Refund deductions from damage or missing components
10. Questions or Support
We’re here to help with any questions about returns or your order.
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