🛡️ ZENOVA & VANOVA – WARRANTY CLAIM FORM

Last updated: (Nov/15/2025)

Please complete this form to submit a warranty claim for your Zenova Modular Space or Vanova Modular Camper Box.
All required fields must be filled out to process your claim.

1. Customer Information

Full Name:
Email Address:
Phone Number:*
Order Number:*
Purchase Date:*

*Product Purchased:

Zenova Modular Space

Vanova – Utility Camper Box

Vanova – Rest/Bath Camper Box

Vanova – Dual Box Package

*Shipping Address:

2. Warranty Coverage Type

*Do you have the standard 6-month warranty?

Yes

No

Not sure

*Did you purchase the $199/month Extended Protection Plan?

Yes

No

3. Problem Details

*Describe the issue in detail:

(What happened? When did it happen? Which part is affected?)

*When did you first notice the issue?

(Date)

*Where is the issue located?

Frame / Structural

Panels / Composite Surface

Windows (Zenova only)

Drawer / Slide (Vanova only)

Hinges / Latches / Hardware

Electrical Accessory (if applicable)

Other (Explain)

4. Required Photo / Video Evidence

To process your claim, please upload:

Required:

Clear photos of the damaged or defective parts*

Photo of the entire unit (Zenova or Vanova)*

Photo showing the issue close-up*

Photo of the serial number or label (if applicable)*

Optional but recommended:

Video clearly showing the issue

Video demonstrating how the damage affects function

5. Assembly & Usage Confirmation

*Was the product assembled according to instructions?

Yes

No

Partially

*Has the product been modified, drilled, cut, or altered?

No

Yes (Explain)

*Was the unit used as intended?

Yes

No (Explain)

For Vanova Boxes:
Was the box properly secured inside your vehicle?

Yes

No

Not applicable

For Zenova Spaces:
Was the structure placed on a level and stable surface?

Yes

No

Not sure

Not applicable

6. Shipping Damage Check

*Was the damage visible upon delivery?

Yes

No

*Was the pallet marked “DAMAGED” on the delivery receipt?

Yes

No

Did not inspect at delivery

*Did you report delivery damage within 48 hours?

Yes

No

Not applicable

7. Additional Information

Please include any additional notes that may help us understand your claim:

(Free text box)

8. Customer Acknowledgment

By submitting this form, I confirm that:

The information is accurate

I understand that misuse, improper assembly, or modification may void the warranty

I have provided all required photos and documentation

I understand that Zenova/Vanova may request additional evidence before approval

Full Name:
Date:

9. Submission Instructions

Email this completed form, along with all photos and videos, to:

📧 [email protected]
Subject line: Warranty Claim – [Order Number]