🛡️ Vanova Limited Warranty

Vanova modular camper boxes are engineered with durable materials and high-quality components designed for travel, storage, and multi-purpose van use. This Warranty Policy explains what is included, what is excluded, and how to file a claim.

1. Standard Warranty (Included – 6 Months)

Every Vanova unit includes a 6-month limited warranty covering:

Covered Under Warranty:

Manufacturing defects

Structural frame defects

Drawer slide or hinge defects

Hardware defects (bolts, hinges, latches, connectors)

Surface defects present at delivery

Missing or damaged components reported within 48 hours of delivery

This warranty applies to the original purchaser only.

2. What the Warranty Does NOT Cover

Not Covered:

Damage caused during installation into your vehicle

Damage from improper loading or securing inside the van

Scratches, dents, scuffs, or cosmetic blemishes after delivery

Damage from dropping, dragging, or mishandling the unit

Water, moisture, or weather exposure

Damage from using the unit for unintended purposes

Wear and tear from regular use (scratches, marks, rubbing, etc.)

Damage from drilling, modifying, cutting, or altering the box

Issues caused by heavy or unsecured cargo impacting the unit

Breakage of accessories due to customer overloading

Damage caused by failing to secure the unit during driving

Accidents, collisions, or sudden physical impact

Damage caused by chemical cleaners not approved for composite surfaces

Damage occurring during return shipping

Any commercial, rental, or fleet use

Vanova boxes are designed for organized travel use, not as permanent cabinetry or heavy-duty shop equipment.

3. Extended Protection Plan (Optional)

Customers may purchase the Vanova Extended Protection Plan for $199/month.

Extended Plan Covers:

Replacement drawer slides

Replacement hinges or hardware

Replacement interior components

Surface panel replacement

Structural component replacement

Priority support

Expedited shipping on replacement parts

Coverage begins once your plan is active.
Extended protection does not cover misuse or modification.

4. Warranty Claim Requirements

To file a warranty claim, the customer must:

Provide valid proof of purchase

Submit photos/videos clearly showing the issue

Describe how and when the issue occurred

Confirm the product was installed properly

Confirm the unit has not been modified, drilled, or altered

Contact Vanova within:

48 hours for shipping damage

6 months for standard warranty claims

Email all claims to: [email protected]

5. Warranty Process

After receiving your complete claim, Vanova may:

Ship replacement parts

Provide installation or repair guidance

Request additional photos or details

Approve or deny the claim based on warranty conditions

Vanova reserves full discretion regarding warranty eligibility.

6. Limitation of Liability

Vanova’s liability is limited to:

Replacement parts

Repair assistance

Component replacement at our discretion

Vanova is not responsible for:

Labor or installation costs

Vehicle damage

Damage to floors, walls, or interiors

Reinstallation or uninstallation costs

Loss of cargo

Driving or travel delays caused by the issue

Accidents or injuries resulting from improper use

Loss of time or other incidental damages

7. Warranty Void Conditions

The warranty is void if:

The unit was modified, drilled, cut, or altered

Damage occurred during improper installation

The box was overloaded or misused

Chemicals or unapproved cleaners damaged the materials

The unit was used for unintended commercial or rental use

Damage occurred due to unsecured cargo hitting the unit

The unit was exposed to water, flooding, or moisture

Unauthorized repair attempts were made

Damage occurred due to not securing the unit during travel

The unit was damaged during customer transport or return shipping

8. Contact Us

For warranty questions or claims:
📧 [email protected]