🚚 ZENOVA & VANOVA – SHIPPING DAMAGE CLAIM FORM

Last updated: (Nov/15/2025)

Use this form to report shipping or freight damage that occurred during delivery of your Zenova or Vanova product.
All damage MUST be reported within 48 hours with complete documentation.

1. Customer Information

Full Name:
Email Address:
Phone Number:*
Order Number:*
Purchase Date:*

*Product Received:

Zenova Modular Space

Vanova – Utility Camper Box

Vanova – Rest/Bath Camper Box

Vanova – Dual Box Package

*Delivery Address:

2. Freight Delivery Details

Delivery Date:
Freight Carrier Name:
Tracking Number:*

*Did you inspect the pallet BEFORE signing?

Yes

No

*Did you note “DAMAGED” on the delivery receipt?

Yes

No

Driver refused to allow notation

Not sure

*Was the driver present during inspection?

Yes

No

3. Description of Shipping Damage

*Describe the damage in detail:

(Include exact location, severity, and how the pallet appeared on arrival.)

*Where is the damage located?

Pallet smashed or leaning

Torn or punctured packaging

Crushed corners

Damaged panels (Zenova)

Damaged drawers/hinges/slides (Vanova)

Scratched or dented surfaces

Broken hardware

Missing components

Wet or moisture damage

Other (explain)

4. REQUIRED Photo Evidence (Must Be Included)

To file a freight damage claim, all of the following photos are REQUIRED:

*Required Photos:

Entire pallet from ALL sides (front, back, left, right)

Close-ups of all damaged areas

The shipping label attached to the pallet

The packaging BEFORE opening

The product AFTER unwrapping

The delivery receipt showing “DAMAGED” (if noted)

Optional but recommended:

Video walking around the pallet

Video showing the damage being discovered

Claims without proper photos may be denied by the carrier.

5. Packaging Condition

*How did the pallet look on arrival?
(Check all that apply)

Torn wrapping

Broken straps

Crushed corner

Bent frame section

Punctured packaging

Wet or moisture exposed

Box shifted on pallet

Tilted / leaning

Pallet wood cracked or missing

Other (explain)

6. Delivery Inspection Confirmation

*Did the pallet appear tampered with?

Yes

No

*Was any part of the product exposed during delivery?

Yes

No

*Was the delivery location accessible?

Yes

No

7. Additional Notes

Include any details that may help process your claim:

(Free text box)

8. Customer Acknowledgment

By submitting this form, I confirm:

The damage occurred during freight delivery, not after.

I reported the issue within the required 48-hour window.

All photos and documentation are accurate.

I understand that incorrect documentation may result in denied claims.

Full Name:
Date:

9. Submission Instructions

Please email this completed form PLUS all photos and videos to:

📧 [email protected]
SUBJECT: Shipping Damage Claim – [Order Number]